Feature Spotlight: Kiosk Software & Kitchen Display System Enhancements

Customer demand for prepared foods continues to grow and grocers are realizing that offering these can not only be a massive differentiator from competitors, but a significant source of high margin revenue. In addition, customer demand for digitized omnichannel ordering, such as e-commerce, in-store self-service kiosks and 3rd party marketplaces is growing for these products. But digitizing perimeter counters is complex due to the managing of unique departments in store, numerous order channels, and broad offerings. In addition to that, customer expectations of digital real-time ordering at perimeter counters is becoming the norm and in-store teams need a way to meet this demand while streamlining production. This is why FoodStorm has launched more enhancements to our in-store kiosk ordering software and kitchen display system (KDS) software as grocers continue to digitize their perimeter counters.

What are FoodStorm’s Kiosk Software & KDS Enhancements?

To help provide a more seamless in-store ordering experience for customers, FoodStorm has released the following enhancements to our kiosk software:

• Retailers can select which made-to-order options are to be promoted as upsells such as i.e. premium ingredients or larger item sizes
• As a customer places a kiosk order in store, an intuitive interface will display these upsell options during the made-to-order item order flow in a smooth and enticing manner
• Order progress can now be live tracked by customers through a shareable link with a sleek, easily viewed map with key order milestones to communicate progress
• Customers can now be notified via SMS and email with real-time order updates and live ordering tracking links

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To enhance the retailer team member experience in order management and production, FoodStorm has also released the following enhancements to our KDS software:

• Orders are now displayed as “Active,” “Upcoming,” or “Complete” for easy and timely order production
• Team members are notified when a new order is placed in the “Upcoming” queue
• Departments can instantly take themselves offline during busy periods to manage demand

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How can FoodStorm’s Kiosk software & KDS enhancements help my grocery perimeter business?

FoodStorm’s kiosk solution provides retailers with a self-service in-store ordering option for customers providing multiple benefits, such as:

• An additional order channel when staff are otherwise occupied, helping reduce missed sales
• The ability to bring more perimeter assortment online, increasing sales opportunities
• Improved product discovery by customers, as they are able to more readily browse perimeter selections and customization options, and
• Upselling options to offer premium or add-on suggestions to customer orders
• The ability to have multiple kiosks per store, each tied to a specific KDS and department
• Improved order accuracy, ensuring customer expectations are met and correct pricing.

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FoodStorm’s KDS software provides retailer team members with a powerful tool to manage real-time and scheduled orders from both online and in-store channels. This provides additional benefits, such as:

• An intuitive touchscreen interface to easily accept, produce, and complete orders via an order tile display
• The ability to have multiple KDS’s per store, each tied to a specific department for accurate production
• The ability for multiple departments to work on the same order at once

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Digitize your perimeter counters with FoodStorm

With almost 20 years of grocery food service and catering industry experience, FoodStorm is the leading technology partner for grocers of all sizes. Helping hundreds of businesses digitize their prepared foods operation, we know how to work with you to learn your unique needs and deliver a solution tailored to your goals.

Contact us today to learn what FoodStorm can do for your grocery business.