Media Release: FoodStorm Wins Customer Service Achiever Award

foodstorm award for customer satisfaction

May 2021

 

MEDIA RELEASE

 

FOODSTORM CATERING SOFTWARE SCORES 97.78% FOR CUSTOMER SATISFACTION

 

The judging for the 2021 Australian Achiever Awards for Australia’s Computer Systems, Software and Internet Services category was completed on 29th April, 2021.

 

FoodStorm Catering Software scored a highly recommended 97.78%.

 

Now into it’s twenty-fourth year, the Australian Achiever Awards are an independent, unbiased awards system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are  a sign that a business is healthy, worthy of praise and increased custom. 

The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved award status over the last few years can be viewed at achiever.com.au.

 

Some of the comments Australian Achiever received from FoodStorm Catering Software clients are:

 

FoodStorm’s customer service is faultless. They always give me the information I request. Questions are answered on the spot, and they are adaptable and flexible with information, and keep us updated on everything. They are a driver of sales for us and have brought us into the modern era of technology with online ordering. They are the easiest supplier we deal with. And, the system they have helped us with is easy to maintain.

 

The customer support and implementation team is amazing. They come up from Melbourne for appointments and provide training for us all. They are very flexible and go through everything. I have used other catering software in the past and they just never help. FoodStorm does exactly what we want it to. They are fantastic and we are very happy with them.

 

The FoodStorm team is very prompt. Queries are followed up at a high level. They go above and beyond and have bent over backwards to help us out. They are clear in the services they provide and give us exceptional deals. I am very happy with them. Their service is very personable as they are a family-run business like us. I have been very happy with them.

 

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For verification of this report, please contact:

Jody Haywood, Director, Australian Achiever Awards

P: +61 402 045 971

E: award@achiever.com.au

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